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FAQ

If you have unanswered questions, please contact us via email- neverlandswim@gmail.com

Sizing

Our bottoms are sized similarly to Victoria's Secret underwear. The tops and bottoms can both be sized on our chart (see below). The best fit can usually be found with the size chart, but if you have any questions about how a particular suit fits we would love to help! email: neverlandswim@gmail.com or DM on instagram: @neverlandswim
 


Shipping

Processing Time:
Solid & Striped ships to both U.S. and international addresses. To estimate the total delivery time for your order, please allow three days for your order to be processed, in addition to the time indicated by your preferred shipping method.

Rates:
US Rate
USPS Priority Main Service (1-3 days): $5

International Rate
USPS First Class Package International (Varies by Location, typically 5-10 days): $10

Shipping costs for orders are non-refundable. 
Neverland is not responsible for lost or stolen packages or packages delayed in transit.
By placing an order you are acknowledging and accepting all domestic and international shipping terms. 


Exchanges & Returns

You can return item(s) by mail within 10 days of receiving shipped item.

Returning by Mail
You can start your return by contacting us through email at neverlandswim@gmail.com. If you send in your item(s), your return will be processed within 10-14 business days of receiving your return. The cost of shipping is the responsibility of the customer, Neverland will not pay for the return shipping.

Exchanges
For the best service and selection, please order your replacement items online by emailing neverlandswim@gmail.com for assistance. Shipping is the responsibility of the customer.

Refunds
All refunds (returned within 10 days of receiving the product) will be credited to your original form of payment or a Neverland Gift Card. We will not provide a refund without a record of sale. (Gift Cards cannot be redeemed for cash unless required by law.)

Items Returned by Mail:
If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. Neverland will not pay for shipping on exchanges unless an exception is made by our customer service department. If you paid with a Gift Card, we'll email you a Neverland Gift Card. If a credit card was used in combination with a Gift Card, the entire merchandise amount will be refunded to you in a gift card.

Shipping Charges: Unfortunately, we cannot refund shipping charges.


Tax & Customs

Sales Tax:
A sales tax is only applicable to merchandise shipped to a Utah address. For purchases made
online but shipped outside of Utah, the purchaser is liable for any taxes owed.

Customs:
International packages may be subject to custom duties and taxes. 
Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charges.
Please check your local customs website for more information.